Frequently Asked Questions
Everything you need to know about your festive fashion favorites.
When will my order arrive?
Standard shipping typically takes 3-5 business days. During the peak holiday season, we recommend ordering at least 10 days in advance to ensure your festive gear arrives in time for your event.
How do I know which size to choose?
Our apparel follows standard unisex sizing. You can find a detailed size chart on each product page with measurements for chest width and length to help you find the perfect fit.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items. Simply visit our returns portal to generate a prepaid shipping label and start your refund or exchange process.
Are your Christmas sweaters machine washable?
Yes! Most of our sweaters and pajamas are made from high-quality acrylic or cotton blends that are machine washable. We recommend washing on a cold, gentle cycle and hanging to dry to maintain the vibrant colors.
Do you offer international shipping?
Absolutely. SillySanta ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.